The use of artificial intelligence is creating a growing gap between plaintiff law firms that integrate AI into their workflows and those that do not, according to statements made by several firm leaders on March 25. Firms adopting AI report increased attorney capacity and faster case resolution, while others lag behind.
This division matters as it affects the speed and efficiency with which legal services are delivered to clients. Proponents say embracing AI can help firms serve more clients without sacrificing quality.
James Farrin, founder of North Carolina’s largest plaintiff firm, said, “AI has put a premium in our culture for people who are willing to learn and try new things. With new hires, we try to skew to people who are not threatened by technology.”
Some firms have taken steps to make AI usage mandatory. Josh White implemented this approach at his employment law firm after partnering with an AI platform for plaintiff firms. “Our goal is to build AI-generated work product into attorney and paralegal workflows as soon as humanly possible,” White said, “to reduce the friction they face.”
Skepticism remains among some attorneys regarding new technologies. Jeffrey Glassman addressed this by introducing the platform first to his most skeptical senior lawyers at his personal injury firm in the Northeast. “Once they saw the power of what it could do, they were floored,” Glassman said. “They ended up becoming the ones who would explain it and show it to the rest of the firm.”
Advocates suggest that each firm’s path toward adopting AI depends on its team dynamics and workflow needs but emphasize that early adopters are already seeing competitive advantages.
