A new class action lawsuit challenges the accessibility of an online retail website for blind and visually-impaired consumers, raising questions about equal access to digital goods and services in compliance with federal and state disability laws. The complaint was filed by Milagros Senior on March 17, 2026, in the United States District Court for the Southern District of New York against Livionex Inc., operator of the Get LivFresh online store.
According to court documents, Milagros Senior alleges that Livionex Inc. failed to design, construct, maintain, and operate its interactive website in a way that is fully accessible to individuals who are blind or visually impaired. The lawsuit asserts that this denial of full and equal access violates rights protected under the Americans with Disabilities Act (ADA), as well as related state and city human rights statutes.
The complaint outlines how blind individuals use screen-reading software such as JAWS to navigate websites. It states that unless websites are designed to be compatible with such technology—following established guidelines like the Web Content Accessibility Guidelines (WCAG) 2.0—blind users cannot independently access information or complete transactions online. The plaintiff claims that despite these widely recognized standards, Livionex Inc.’s website contains numerous barriers preventing effective use by those reliant on screen readers.
Specific barriers identified include missing alternative text for images (alt-text), empty links without descriptive text, redundant links leading to navigation difficulties, linked images lacking alt-text within hyperlinks, repeated page titles making it hard for users to distinguish between pages, and broken links that disrupt navigation. The plaintiff reports attempting multiple times—including most recently on December 5, 2025—to purchase oral care products from the Get LivFresh site but was unable to do so due to these obstacles.
The legal filing references guidance from the U.S. Department of Justice confirming that public accommodations must ensure their websites are accessible under Title III of the ADA. It also cites statistics indicating millions of visually-impaired individuals reside in the United States and hundreds of thousands in New York State alone.
The suit alleges that Livionex Inc.’s failure to address these accessibility issues constitutes intentional discrimination against people with disabilities: “Defendant therefore uses standards, criteria or methods of administration that have the effect of discriminating or perpetuating the discrimination of others.” The plaintiff further argues that simple compliance with WCAG 2.0 would provide equal access for visually-impaired consumers.
Milagros Senior seeks certification for a nationwide class consisting of all legally blind individuals in the United States who have attempted to access Livionex’s website during the relevant statutory period but were denied equal enjoyment of goods and services offered thereon. Sub-classes are proposed for residents of New York State and New York City.
The causes of action listed include violations of Title III of the ADA; New York State Human Rights Law; New York City Human Rights Law; and Section 349 of New York General Business Law concerning deceptive acts or practices in commerce. Among other remedies, Senior requests both preliminary and permanent injunctions requiring Livionex Inc. to make its website fully compliant with accessibility requirements—including regular audits by qualified consultants—and seeks compensatory damages, statutory fines or penalties where applicable, treble damages under GBL §349(h), attorneys’ fees, costs associated with monitoring compliance after judgment, pre- and post-judgment interest, as well as any other relief deemed just by the court.
The case is being handled by attorneys Dana L. Gottlieb (DG-6151), Jeffrey M. Gottlieb (JG-7905), and Michael A. LaBollita (ML-9985) from Gottlieb & Associates PLLC in New York City under case number 1:26-cv-02147.
Source: 126cv02147_Milagros_Senior_v_Livionex_Complaint_Southern_District_of_New_York..pdf
