A visually-impaired individual has taken legal action against a major online retail and service provider, accusing the company of failing to make its website accessible to blind and visually-impaired users. Mykayla Fagnani filed the complaint in the United States District Court for the Southern District of New York on November 21, 2025, targeting Wonder Group, Inc., for alleged violations of accessibility laws.
The lawsuit claims that Wonder Group’s website is not compatible with screen-reading software, which is essential for blind individuals to access online content. Fagnani, who is legally blind, argues that this oversight violates her rights under the Americans with Disabilities Act (ADA) as well as New York State and City Human Rights Laws. The complaint references a letter from the U.S. Department of Justice affirming that websites must be accessible to individuals with disabilities. “Inaccessible web content means that people with disabilities are denied equal access to information,” states the complaint, highlighting how crucial web accessibility is in today’s digital age.
Fagnani’s experiences on Wonder Group’s website underscore these allegations. She recounts multiple attempts to purchase products and obtain information about food delivery services but was thwarted by broken links and images lacking alternative text descriptions. These barriers prevented her from completing transactions or accessing necessary information, leading to frustration and a sense of isolation. The plaintiff contends that these issues reflect broader discriminatory practices by Wonder Group against visually-impaired consumers.
The lawsuit seeks a permanent injunction requiring Wonder Group to overhaul its website policies and ensure compliance with established web accessibility standards like WCAG 2.0. This includes hiring a Web Accessibility Consultant to guide improvements and provide training for employees involved in web development. Additionally, Fagnani demands compensatory damages for herself and similarly affected individuals across the nation.
Representing Fagnani are attorneys Michael A. LaBollita, Dana L. Gottlieb, and Jeffrey M. Gottlieb from Gottlieb & Associates PLLC. The case is presided over by an unnamed judge under Case ID 1:25-cv-09843.
Source: 125cv09843_Mykayla_Fagnani_v_Wonder_Group_Complaint_Southern_District_of_New_York.pdf
