A lawsuit claims that a major online retailer of healthcare products has failed to make its website accessible to blind and visually impaired consumers, allegedly denying them equal access to goods and services available to the general public. The complaint was filed by Milagros Senior on March 20, 2026, in the United States District Court for the Southern District of New York against Infirst Healthcare Inc., operator of the Mylicon online retail store.
According to court documents, Senior is a legally blind resident of Bronx, New York who relies on screen-reading software to navigate websites. She alleges that Infirst Healthcare’s website, https://www.mylicon.com/, contains multiple barriers that prevent her and others with similar disabilities from accessing information about products, making purchases, or using site features in a manner equivalent to sighted users. The complaint states that these alleged failures violate federal and state laws protecting the rights of individuals with disabilities.
The filing outlines specific legal grounds for the suit under Title III of the Americans with Disabilities Act (ADA), as well as New York State Human Rights Law (NYSHRL), New York City Human Rights Law (NYCHRL), and New York State General Business Law Section 349 (GBL). The plaintiff argues that “Defendant’s denial of full and equal access to its website, and therefore denial of its products and services offered thereby, is a violation of Plaintiff’s rights under the Americans with Disabilities Act.” The document references guidance from the U.S. Department of Justice stating that public accommodations must ensure their websites are accessible to people with disabilities.
Senior describes several attempts to use the Mylicon website—most recently on December 5, 2025—to purchase an Infants’ Mylicon Gas Relief Dye-Free Formula but was unable due to issues such as broken links, missing alternative text for images, empty links without descriptive text, redundant navigation elements, inaccessible PDFs, and other technical problems incompatible with screen readers like JAWS. As stated in the complaint: “Plaintiff attempted to purchase an Infants’ Mylicon — Gas Relief Dye-Free Formula but was unable to locate pricing and was not able to add the item[s] to the cart due to broken links, pictures without alternate attributes and other barriers on Defendant’s Website.”
The suit alleges that these issues are not isolated incidents but reflect broader corporate practices: “It is, upon information and belief, Defendant’s policy and practice to deny Plaintiff, along with other blind or visually-impaired users, access to Defendant’s Website.” The plaintiff contends that such digital barriers contribute “to Plaintiff’s sense of isolation and segregation” by preventing independent participation in online commerce.
The complaint also notes that widely recognized standards exist for web accessibility—specifically referencing version 2.0 of the Web Content Accessibility Guidelines (WCAG 2.0) published by the World Wide Web Consortium—and argues that compliance would provide equal access without imposing undue burdens on businesses.
In addition to seeking class certification for all similarly affected legally blind individuals nationwide—and sub-classes for those residing in New York State or New York City—the lawsuit requests several forms of relief:
– A permanent injunction requiring Infirst Healthcare Inc. to bring its website into compliance with ADA standards through measures such as hiring an accessibility consultant; conducting regular audits; providing staff training; posting accessibility policies; establishing feedback mechanisms; modifying bug fix procedures; and allowing monitoring by plaintiff’s counsel.
– Compensatory damages for violations under state law statutes including NYSHRL and NYCHRL.
– Statutory damages including treble damages under GBL §349 for alleged deceptive business practices related specifically to incomplete product descriptions blocking comparison shopping by blind consumers.
– Reasonable attorneys’ fees and costs associated with bringing the action.
The complaint asserts ongoing violations unless corrective actions are taken: “Without injunctive relief, Plaintiff and other visually-impaired persons will continue to be unable to independently use the Website.” It further claims that any modifications required would not fundamentally alter defendant’s business nor create undue burden given existing technological solutions widely adopted elsewhere.
Milagros Senior is represented by Dana L. Gottlieb (DG-6151), Jeffrey M. Gottlieb (JG-7905), and Michael A. LaBollita (ML-9985) of Gottlieb & Associates PLLC located at 150 East 18th Street in New York City. The case is identified as No.: 1:26-cv-02298.
Source: 126cv02298_Milagros_Senior_v_Infirst_Healthcare_Complaint_Southern_District_of_New_York..pdf
